Question 1

What exactly is a fuel card?

Accepted Answer

Think of it as a charge card built for business vehicles. Your drivers fill up at network sites, the business receives one consolidated invoice, and you earn discounts off the pump price — no more chasing dockets or reimbursing drivers.

Question 2

Where can my drivers actually fill up?

Accepted Answer

Across a national network of 1,400+ locations, including Shell-branded sites, partner locations and a dedicated truckstop network — so metro vans and long-haul rigs are both covered. A site-finder app helps drivers plan stops.

Question 3

We're with another fuel card provider. Is switching painful?

Accepted Answer

No — that's exactly what we handle. Fuel Lane manages the transition end-to-end, and your new cards are issued before anything is switched off. Most businesses notice nothing except a better rate.

Question 4

Can we control what the cards are used for?

Accepted Answer

Yes. Every card can carry PIN protection, product restrictions (fuel only, or fuel plus oils and extras), and spend limits. Reporting shows every transaction by card, vehicle or driver.

Question 5

How does invoicing work at tax time?

Accepted Answer

You receive a single, ATO-compliant tax invoice with GST clearly itemised. No shoebox of receipts, no manual reconciling — most bookkeepers love us by July.

Question 6

What does Fuel Lane's service cost?

Accepted Answer

Nothing extra. As the Victorian authorised agent for the Viva Energy Shell Card, you get local, personal service at no additional cost to your business.